Terms and Conditions

INTRODUCTION

Amplla's terms and conditions. You are now reading the terms and conditions (the "Terms") of Amplla a.s., company identification number 284 85 408, with its registered office at Poličská 1823, 539 01 Hlinsko, Czech Republic, registered in the Commercial Register kept by the Regional Court in Hradec Králové under file no. B 2843 ("we"). We operate the website eshop.amplla.com, through which you can order and purchase our products (the "Website").

You. The Contract. These Terms form an integral part of the contract which we, as the seller, and you, as the buyer ("you"), conclude through the Website (the "Contract"). We may also agree individual terms of our relationship in the Contract itself. Where the Contract and the Terms differ, the arrangements set out in the Contract prevail. These Terms are provided to you in English and we conclude the Contract with you in English.

Contact details. You can contact us at any time using these details: Address: Amplla a.s., Poličská 1823, 539 01 Hlinsko, Czech Republic; e-mail: [email protected]; telephone: +420 739 017 120.

Briefly and clearly: through the e-shop at eshop.amplla.com we conclude a contract with each other. These terms and conditions form part of that contract. If you have any questions, write to us at any time at [email protected] or call +420 739 017 120.

ORDER

Presentation of products. All presentation of our products on the Website is for information purposes only, and we are not obliged to conclude the Contract on the basis of that presentation.

Order. You can place an order through your customer account or without one. When completing the order you select the product, the number of units and its colour variant from our range. Before you submit the order as binding, you may check and change any of the details freely. You submit the order by clicking the "Order with obligation to pay" button. Before submitting the order you must fill in all your details and confirm that you have read these Terms and agree to them.

Your details. When ordering products you must give correct and truthful details. We treat the details you provide when ordering as correct. We are not liable for damage caused by entering out-of-date, incorrect or incomplete details — for example, if we are unable to deliver the product to you because you gave the wrong address.

Conclusion of the Contract. By submitting the order you conclude the Contract with us on the terms set out in the order, in these Terms and in the Contract. All orders placed through our e-shop are binding. By concluding the Contract, both we and you undertake to comply with these Terms. The Contract is therefore concluded at the moment the order is submitted. We will confirm your order electronically by e-mail.

Unusual orders. Where an order is unusual in character, we may ask you to confirm it separately by e-mail. In that case the Contract between us is concluded only when that confirmation is delivered.

Means of communication. In concluding the Contract you agree to the use of means of distance communication, and you also agree that after the Contract is concluded — for example in relation to a warranty claim or withdrawal from the Contract — we will communicate by e-mail or via chat. You bear the costs arising from your use of means of distance communication (such as your internet connection or telephone charges); these costs do not differ in any way from the standard rate.

Pricing errors. If we make an error in stating the price on the Website or during the order process, we are not obliged to supply you with the product at that incorrectly stated price. We will tell you about the error by e-mail as soon as possible and send you an updated offer. That offer constitutes a new proposal for the Contract. In that case the Contract is concluded only once you confirm that you agree to the new and correct purchase price.

Briefly and clearly: you can order through your customer account or without one. Always give correct and current details in your order. The contract between us is concluded at the moment the order is submitted. We will communicate by electronic means. If we state an incorrect price on the Website, we do not have to supply you with the product at that price.

PAYMENT AND PURCHASE PRICE

Purchase price. You must pay us the purchase price for the product. All prices on the Website are stated including VAT and all related charges. Prices are valid on the day the order is submitted.

Tax document. For every payment we will issue you an invoice — a tax document — which we will send to you electronically by e-mail.

Payment. You can pay the purchase price only online, using the Comgate payment gateway. If you are late in paying the price, we are not obliged to perform the terms of the Contract agreed between us, and in particular we are not obliged to supply the product to you.

Promotions and discounts. All promotional offers on the Website apply while stocks last or for the period we specify. Unless we state otherwise, discounts from the purchase price cannot be combined with each other.

Briefly and clearly: you can pay for the product using the Comgate payment gateway. We will send you the invoice — the tax document — by e-mail.

DELIVERY OF THE PRODUCT

Dispatch of the product. We will dispatch products we hold in stock as soon as possible after we receive the purchase price. We use the Smartex service to transport the products.

Delivery of products. We will deliver the product to the place specified in the order. You must then take delivery of the product. If you fail to take delivery of the product, we will treat this as withdrawal from the Contract, and we are then entitled to claim reimbursement of the costs involved. If you collect the product later, we are entitled to charge you the cost of storing the product for the period from the moment you should have taken delivery until the moment you actually do so. If, for reasons on your side, the product has to be delivered again or by a method other than the one stated in the order, you must pay the costs of that repeat delivery or other method of delivery.

Delivery taking longer than 30 days. If delivery of the product were to take longer than 30 days from conclusion of the Contract, we will tell you the delivery date by e-mail. You may then decide whether you want the order fulfilled only in part, to wait for the products that are currently unavailable, or to cancel the order — that is, to withdraw from the Contract. If you withdraw from the Contract in respect of the unavailable products, we will return the amount you paid to your account as soon as possible.

Taking delivery of the product. When taking delivery, please check carefully that the packaging is intact and report any damage to the carrier immediately. If the packaging is damaged, you do not have to accept the consignment from the carrier.

Title. You acquire title to the product when the full price (including delivery costs) has been paid, but no earlier than when you take delivery of the product. The risk of accidental destruction, damage or loss of the product passes to you when you take delivery of it, or at the moment when you should have taken delivery but failed to do so in breach of the Contract.

Documentation. If any documentation or other materials relate to the product, we will supply them together with the product, or by e-mail where it is possible and practical to supply them electronically.

Briefly and clearly: we will send you the product via the Smartex service. You must take delivery of the consignment; otherwise we may treat this as withdrawal from the contract and may claim reimbursement of the costs we incur. The risk of loss or damage also passes to you if you fail to take delivery. If delivery were to take longer than 30 days, we will let you know by e-mail and you may withdraw from the contract. You acquire title to the product when you take delivery, provided you have paid the full purchase price.

CUSTOMER ACCOUNT

Customer account. You can set up a customer account on the Website. Registering a customer account gives you access to the status and history of your orders. You can order our products either through a customer account or without one.

Setting up a customer account. To set up your customer account we need your personal data. When registering, please give correct and truthful details, and update them if they change.

Security of the customer account. The customer account is secured by a username and password. Do not disclose these credentials to anyone. We are not liable for any misuse of the customer account by third parties.

Closing the customer account. You can close your customer account at any time. If you breach the Terms or the Contract, we may also close your customer account. We will tell you in advance by e-mail if we do.

WITHDRAWAL FROM THE CONTRACT BY THE SELLER

Stock sold out. As the seller, we have the right to withdraw from the Contract if the product you ordered is unavailable. If that happens we will tell you as soon as possible by e-mail and will return to your account, within 14 days, all funds we have received from you.

Breach of the Terms on your side. If you breach these Terms or the Contract and remain in default of your obligations for longer than 30 days, we are entitled to withdraw from the Contract once that period has elapsed.

Force majeure. In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational failures, subcontractor outages and the like), we are not liable for damage caused as a result of, or in connection with, those events; and if the state of force majeure lasts longer than 10 days, we are entitled to withdraw from the Contract.

Effect of withdrawal. Withdrawal from the Contract under this article of the Terms takes effect on the day the notice of withdrawal is delivered to you.

Briefly and clearly: we as the seller also have the right to withdraw from the contract — if the product you ordered is unavailable, if you are in default of your obligations for longer than 30 days, or in unforeseeable cases such as a pandemic, a natural disaster or war.

LIABILITY

Limitation of liability. We are fully liable for damage caused to a person's natural rights and for damage caused intentionally or by gross negligence. We are not liable for other damage. Nor are we liable for lost profit, the cost of acquiring a substitute product, or non-pecuniary harm (except in the cases stated above, where our liability cannot be excluded). Nothing in these Terms limits or excludes any liability that cannot be limited or excluded by law, and this clause does not affect your statutory rights as a consumer.

Safety. Please note that the content of the Website is for information purposes only and cannot in any circumstances replace consultation with an expert in safety regulations, occupational safety, fire protection and similar fields. When installing, assembling and handling the products, you must follow the instructions and other guidance set out in the enclosed documentation.

Briefly and clearly: our liability is limited, to the extent the law permits, to direct damage only. Always consult an expert in the field about your safety and about fire and other protection.

OUT-OF-COURT DISPUTE RESOLUTION AND SUPERVISION

Out-of-court dispute resolution. As a consumer you have the right to have a consumer dispute arising from the Contract resolved out of court. Depending on where you are resident, you may turn to:

• In Malta: the Complaints and Conciliation Directorate of the Office for Consumer Affairs, Malta Competition and Consumer Affairs Authority (MCCAA), Mizzi House, National Road, Blata l-Bajda HMR 9010, Malta — the residual ADR entity for consumer disputes where no sector-specific entity applies. For cross-border purchases from a trader established in another EU Member State you may also contact the European Consumer Centre Malta (ECC Malta), which is Malta's designated contact point for cross-border consumer disputes.
• In the Czech Republic (our country of establishment): the Czech Trade Inspection Authority (Česká obchodní inspekce, Central Inspectorate — ADR Department, Štěpánská 44, 110 00 Prague 1, e-mail: [email protected], web: adr.coi.cz), under Act No. 634/1992 Coll., on consumer protection. Out-of-court resolution is commenced exclusively on your motion as a consumer, and only where it has not been possible to resolve the dispute with us directly. The motion may be filed no later than 1 year from the day on which you first exercised with us the right that is the subject of the dispute.

Complaints. Please send any complaint to [email protected] and we will deal with it as soon as possible.

We are subject to supervision. We are authorised to do business and sell our products on the basis of a trade licence. Trade licence supervision is carried out, within its competence, by the relevant Czech trade licensing office. Supervision over personal data protection is exercised by the Czech Office for Personal Data Protection and, for data subjects in Malta, by the Office of the Information and Data Protection Commissioner (see our privacy policy). The Czech Trade Inspection Authority supervises, to a defined extent, compliance with Act No. 634/1992 Coll., on consumer protection, as amended.

Briefly and clearly: as a consumer you have the right to have a dispute between us resolved out of court. In Malta you can turn to the Office for Consumer Affairs at the MCCAA, or to ECC Malta for a cross-border purchase; you can also use the Czech Trade Inspection Authority. Our business is subject to supervision by the trade licensing offices, the data protection authorities and the Czech Trade Inspection Authority.

FINAL PROVISIONS

International element. If the relationship established by the Contract contains an international (foreign) element, we agree that our relationship and the Contract are governed by the law of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended, and Act No. 634/1992 Coll., on consumer protection, as amended. This choice of law does not deprive you, as a consumer, of the protection afforded to you by the mandatory provisions of the law of the country in which you are habitually resident. The UN Convention on Contracts for the International Sale of Goods does not apply.

Resolution of disputes. We will always try to resolve any disputes between us amicably. If that is not possible, we agree that disputes will be decided by the court of the Czech Republic having local jurisdiction according to our registered office as the seller. This is without prejudice to any mandatory rules of jurisdiction that apply in your favour as a consumer.

Changes to the Terms. We may change or supplement the Terms. Any such change will not affect rights and obligations that arose while the previous wording of the Terms was in effect.

Copyright and industrial rights. All rights to the Website, in particular copyright in the content — including the page layout, photographs, films, graphics, trade marks, logos and other content and elements — belong to us. Copying, modifying or otherwise using the e-shop or any part of it without our consent is prohibited. We hold industrial rights to our products, including rights to their design, which may not be copied or imitated.

Use of the Website. We are not liable for errors arising from third-party interference with the Website, or from use of the Website contrary to its intended purpose.

Availability of the Website. Please note that the Website or parts of it may not be available continuously, mainly because of maintenance of our hardware and software or maintenance of third-party equipment.

Archiving of the Contract. We archive the Contract, including these Terms, in electronic form, and it is not publicly accessible. If you need a copy, write to us at [email protected] and we will be glad to send it to you.

Briefly and clearly: our relationship is governed by Czech law, but this does not take away your consumer rights under the law of the country where you live. The Website and the customer account may not be available continuously. We may change and supplement the Terms.

These Terms apply from 23 August 2026.